Croeso
Welcome to Ogi. On these pages you’ll find information and inspiration to help you make the most of your Ogi service.
How can we help?
Full fibre broadband is pretty reliable, but things can go wrong from time to time with the network, your equipment or our services.
We monitor the network 24/7, dealing with known problems straight away; so even if the Customer Care team isn’t available, our Ogi Engineers will still be busy repairing any issues we spot – hopefully before you even notice.
We’ll report any service issues we know about on this page too.
Report a fault
Pop over to our troubleshooter to see if you can tackle those gremlins yourself.
Or fill in the report a fault form and our Ogi team can identify the issue, and do something to help.
Contact Us
If you have any issues or questions to raise with Ogi, call our friendly Care team, or send us an email, and we’ll get back to you as soon as we can. We’re here from Monday-Friday, 8.00am-6.00pm.
For home
Email: customer.care@ogi.wales
Phone: 029 2002 0550
Yn Gymraeg
Ebostia: cymraeg@ogi.cymru
Ffonia: 029 2002 3200
For business
Email: business.care@ogi.wales
Phone: 029 2002 2333
Company details
Ogi is the trading name for:
Spectrum Fibre Limited: Registered in England & Wales, Company Registration number: 12883320, VAT number: 377 9433 45.
Spectrum Internet Limited: Registered in England & Wales, Company Registration number: 07849485, VAT number: 126 8736 89.
Ogi Networks Limited: Registered in England & Wales, Company Registration number: 03625793, VAT number: 713 629048.
Registered address: Tŷ Ogi, Hodge House, 114-116 St. Mary Street, Cardiff, CF10 1DY.
For Spectrum Internet and NSUK customers
You can find detailed questions and answers on our dedicated page.