Your broadband speed can vary for lots of reasons, including local network traffic (how busy it is), as well as wider issues across the UK network and beyond. Because of all the factors outside our control, we can’t actually guarantee a minimum network speed, we can just tell you about the average speeds achievable.
At least half of our customers still achieve our advertised download and upload speeds during the busiest times (peak hours are 8am to 10pm). The minimum download speed you can expect to receive during peak time is around half your advertised speed.
There are some things you can try: take a look at our tips for speeding up your broadband experience.
We’re always checking and optimise the Ogi network, if you’ve tried the Speed Test and your actual speeds are significantly lower than expected, please let us know: email firstname.lastname@example.org or call us on 029 2002 0550. If we aren’t able to improve things for you within 30 days, you can end your contract with us free of charge.