Your Ogi fibre installation day

You’ve booked your installation and looking forward to powering up your online life with Ogi full fibre. So, what actually happens on the big day itself?
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Arrival and shwmae

You’ll receive a text from Ogi’s friendly full fibre broadband engineers who will arrive at the agreed time (they often work in pairs, so you may get two for the price of one). Before they start on the installation process, they’ll run through what they’re going to do and answer any questions you have.

Choosing the best fibre route

Next, they’ll take a careful look at where and how the fibre internet installation process will take place. This means checking out the best option for connecting your property to the network outside, and confirming the route for the cable with you – this could be either option A: overhead cables or option B: underground connection. Option B might mean we will have to dig. But don’t worry, we’ll put it back to how we found it.

A house illustrated showing the fibre internet installation process. Route A is through overhead wires. Route B is underground.

You’ll have indoor and outdoor connection boxes mounted ‘back to back’ on an outside wall on the ground floor, so they’ll also ask you to confirm where the indoor box will go (this will be near power sockets).

An image showing how a drill is used during the full fibre broadband installation process.

Cabling and connections

As well as mounting the connection boxes on either side of the wall, like all providers, the engineer will drill a small hole (usually just below the boxes) for a short cable to feed through from outside to inside. Our network is then connected to your outside box, and through the wall to the inside box.

Powering up

Next, the router is plugged into your connection box, and if you’ve opted for Ogi Voice, you can plug your phone in as well (although you can do this at any time).

The great fibre switch-on

Once the fibre broadband installation process is complete, it’s time for the great switch-on: Ogi full fibre broadband has arrived! You can connect your devices to the router using Ethernet cables or via your wifi settings. Just to make sure everything’s working as it should, your engineer will test your new connection, before you wave them off into the sunset, another job well done crossed off their list.

Welcome to the ultrafast online life with Ogi full fibre broadband.

An illustration showing the stages of a full fibre network, from the outdoor router to the handset.
5 star Trustpilot logo

"Fast efficient install. Easy set up. So far really impressed."


5 star Trustpilot logo

“Excellent service from the initial consultation to the installation.”


5 star Trustpilot logo

"Installation was smooth. Service is brilliant. Keep up the good work Ogi!"