If we’ve written to you to request payment and don’t hear back from you, we’ll try and reach you by phone or email to discuss things with you further. If you’ve still not been able to pay us (or agree repayment with us), your broadband speed will be reduced to 3Mbps, which will still be enough for basic browsing and sending emails.
We’ll keep you up to date at every stage, including next steps, which may ultimately result in your Ogi service being cancelled if you’re unable to settle your account or keep to any agreed repayment plan.
Independent advice and financial help
Here are some organisations that can give you independent, impartial and practical advice on managing debt and payments.
StepChange Debt Charity 0800 138 1111 stepchange.org
Citizens Advice 0808 223 1133 citizensadvice.org.uk/energy
National Debtline 0808 808 4000 nationaldebtline.org
PayPlan 0800 280 2816 payplan.com
MoneyHelper 0800 138 7777 moneyhelper.org.uk