The 2025 Digital Switchover

5 February 2024
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Traditional landline phone systems, also known as the Public Switched Telephone Network, or (PSTN) will soon be a thing of the past. 

Openreach has long planned to switch off this ageing infrastructure – and December 2025 is the end of the road for this Victorian-age technology. 

So, what is the 2025 digital switchover and what does it mean for your business? 

The 2025 digital switchover involves landline phones switching to digital alternatives as a result of all analogue telephone lines switching off by 2025

Anyone still using the PSTN between now and the digital switchover date will need an alternative way to make and receive calls. Any systems that remain linked to your phone line, like CCTV or security alarms, won’t work either. 

If you want to keep making landline calls and keep other PSTN processes working after 2025, you’ll need to switch to a web-based, digital alternative. 

What is the 2025 digital switchover? 

Many of us grew up with traditional analogue telephone lines using copper wiring to send voices worldwide. 

First introduced in 1875 (literally Victorian times!), the PSTN is no match for the speed or reliability of digital technologies we use today. 

PSTN technology was never designed to manage services like full fibre broadband, instant messaging, or video calls. It’s also incompatible with many of the features found on modern-day phones. 

Throw in the high cost of maintaining this once revolutionary system, and the case for retiring it becomes even stronger. 

For all these reasons, it is expected that Openreach will be switching off the PSTN in December 2025. This digital switchover date will affect all homes and businesses currently operating on PSTN and ISDN lines. 

Companies that don’t make the transition to a digital alternative before 2025 could quickly find themselves left without a functional phone system. 

A laptop and coffee cup with view of team workers discussing the 2025 digital switchover.
PSTN technology was never designed to manage services like full fibre broadband, instant messaging, or video calls. This is why Openreach will be switching off the PSTN in December 2025.

How businesses can prepare for the digital switchover

Companies can prepare for the 2025 digital switchover by examining their current business communication system. If your enterprise still uses a copper, analogue telephone line, it will need to adopt a web-based, digital replacement. 

To avoid losing that vital phone service, businesses should make the move to a Voice over IP (VoIP) system before the digital switchover date – 31st December 2025

VoIP uses the internet to transmit calls digitally, offering several advantages over PSTN. These include: 

  • Cost savings: VoIP eliminates expensive hardware and line rental fees by operating over an internet connection. 
  • Flexibility: Calls can be made and received regardless of location on devices like laptops and smartphones. 
  • Scalability: VoIP systems can be quickly adjusted to support changes in call volume. 
  • Productivity: VoIP offers integration with customer management platforms and other business software, which isn’t possible with the older PTSN phone systems. 
  • Resiliency: Calls will continue uninterrupted even if internet access is disrupted at one site by automatically rerouting through another location. 
Three business team members around a laptop, preparing for the 2025 digital switchover.
To avoid losing vital phone services, businesses should move to a Voice over IP (VoIP) system before the digital switchover date – 31st December 2025.

What does the digital switchover involve?

One of the most important considerations when switching to VoIP is ensuring you have enough internet bandwidth for clear, reliable voice calls. 

Keep your business up to date with speedy full fibre broadband that relies on fibre-to-the-premises (FTTP) technology. 

Fibre to the cabinet (FTTC) networks use traditional copper phone lines, whereas full-fibre FTTP uses fibre optic connections that link straight to your home. 

A trusted VoIP provider will manage the entire migration process for you, including porting your existing phone numbers to your new system to minimise any potential disruption or confusion.  

We provide this at Ogi, as we aim to make sure that all Welsh businesses prosper from using our cutting-edge high-speed broadband services. 

With the 2025 digital switchover looming, it’s never been more important for businesses to look at the VoIP options in front of them and join the many organisations already benefitting from next-generation telecom services. 

Those who pop their heads in the sand will find themselves without a vital phone service in the not-too-distant future. 

Team members with laptops discussing more about the 2025 digital switchover.
If you’re switching to VoIP, make sure you have enough internet bandwidth for clear, reliable voice calls. A trusted VoIP provider will manage the migration process for you, including carrying your existing numbers to your new system.

We Can Help You

We are Ogi: Wales’s leading alternative network provider giving local families and businesses reliable and ultrafast services.

Check out our guide on how to choose the right VoIP provider for your business, or for more industry tips and news, here’s our blog page

Check whether you can get our broadband today with our postcode checker, or if you’d like to chat with a friendly member of our team, get in touch here.

Updated on 05/04/24

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