Estate Agents

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Estate agencies need reliable connectivity and efficient telephony to ensure they stay in touch with their office, their clients, and hit sales targets. In such a competitive industry, there’s multiple pressures to contend with daily, so calls need to be put through quickly and communications tools must be up to the challenge.


The process of buying, renting and selling property requires quick and clear communication. With buyers and tenants frantically searching for properties, a missed call could mean a missed opportunity. Likewise, a seller not being able to make immediate contact may be lost a competitor.

Large agencies that form part of a chain will rely on a central portal to control the call plans of all offices. Similarly, if multiple office locations are involved, the telephony system must allow clients to get through to the correct office quickly. This is a crucial requirement to stay ahead of the competition.

Call recording is essential in this sector as a mis-heard quote or fee could cause long delays in the buying process, directly impact profits and customer experience.

With multiple offices and with estate agents often out of the office at appointments and viewings, staying connected whilst on the move is critical, with the flexibility to work as efficiently as possible, to secure sales and make timely decisions.

Person on the phone at their desk

“The main benefits we’ve seen have been a rock-solid architecture across the organisation that we’ve really been able to build on. As it has developed it has allowed us to do additional things that have delivered some pretty incredible cost savings.”

– Owen Williams, Partner and Group Head of IT, Knight Frank

People having meeting around a communal space


With Ogi Pro connectivity we can connect all your offices giving you a single point of contact for changes, support and in the event something goes wrong.

Our Voice system includes FREE minutes to UK landlines and UK mobiles to reduce call fees and is packed full of features. Take landline calls on your mobile, forward calls, receive email notifications for missed calls, switch on and off voicemail when you’re out and about, we’ll help you stay in touch with your buyers, sellers and colleagues.

You can have call reporting, call recording, a single portal to control call plans centrally, CRM integration, disaster recovery and a system that facilitates hot desking so you can switch handsets quickly and retain your profile setup preferences.

What’s more we’ll guide you through cost effective licencing, and can ensure you’re getting the most from your investment and the rich functionality of Microsoft 365, so you can focus on your clients and the ever-changing housing market.

“We can communicate better and the whole phone set up is much improved. [The support of this solution] has given us the flexibility we need as a business to keep up with change, and saves us time and makes us more efficient.”

-Rupert Verdi, MD and Co-Founder, Keatons


With Ogi Pro, you can partner with a single provider who will take responsibility. A seamless landline and mobile solution managed from the office, or your mobile, gives ultimate flexibility and minimises missed calls and improves the client experience. What’s more, cost effective Microsoft 365 licensing maximises flexible working and cloud based solutions so your team can work from anywhere as securely as if they were in the office.

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