Our terms and conditions
To make it easy for you, we’ve split our terms and conditions into categories. Here you can find terms for customers who have our products at home, and for your business.
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Library
From time-to-time you might need to look back at older versions of our terms and conditions, price guides and service descriptions. You can find these in this section.
Terms and Conditions for Home Services
* These are older versions of the terms and conditions for using our services. For the most up to date version, please click on the links at the top of the page.
General Terms and Conditions for Home Users, from 17 January 2025 – 04 January 2026
General Terms and Conditions for Home Services, from 04 January 2024 – 16 January 2025
General Terms and Conditions for Home Services from 01 April 2022 – 03 January 2024
General Terms and Conditions for Ogi Home Services from 08 August 2021 – 31 March 2022
Price Guides for Home Services
* These are older versions of the terms and conditions for using our services. For the most up to date version, please click on the links at the top of the page.
Ogi for home price guide 2.3
Service Descriptions for Home Services
* These are older versions of the terms and conditions for using our services. For the most up to date version, please click on the links at the top of the page.
Ogi for home (broadband services) service description
Ogi for home (alt broadband) service description
Ogi for home Voice service description
Ogi for home (broadband services) service description 1.4
Ogi for home (alt broadband) service description 1.2
Ogi for home Voice service description
Ogi for home service description 1.1
Ogi for home service description 1.0
Ogi for home (alt broadband) service description 1.1
Terms and Conditions for Business Users
* These are older versions of the terms and conditions for using our services. For the most up to date version, please click on the links at the top of the page.
General Terms and Conditions for Business Services from 20 June 2022 – 16 January 2025