What’s an annual best tariff notification?
When you agreed to your contract, you’ll have agreed to a fixed term of service from us. Now that period has come to an end, you have the option of staying on your current package, potentially changing to a new Ogi service at a better price if available in your area, or switching to another provider.
We are required to let you know about the best tariffs available to you once a year and are getting in touch now as we’ve just announced new packages that are of relevance to certain customers.
Do I need to do anything?
If you’re satisfied with your Ogi service, you don’t have to do anything: your service from us will remain the same and your tariff will not change.
Am I eligible for your new Ogi 150Mbps packages?
You can use the Postcode Checker to find out if you can sign-up for one of Ogi’s new full fibre packages. You will need to enter a new contract period with us if you decide to do so. Our Sales team can help on 029 2002 0520 or firstname.lastname@example.org.
What’s the notice period if I want to leave?
Just let us know 30 days in advance by emailing email@example.com or drop us a letter.
How do I speak to someone about my options?
Contact our Customer Care team on 029 2002 0550 or firstname.lastname@example.org.
Why is the best available package in your letter more expensive than my current package?
This is the new best full fibre Ogi Package available to new customers in areas where these services are available. We will honour services and tariffs to all existing customers – in and out of contract – for 12 months, so you don’t need to worry about your bill from us increasing.