If you’re an Ogi 150, Ogi 300 or Ogi 900 customer, you’ll get a Nokia ONT (that’s a little black box we’ll attach to your wall, close to where the cable comes into your home).
- For Ogi 150, you’ll get a Zyxel EX3301 wifi router
- For Ogi 300, you’ll get two eero 6 wifi mesh routers
- For Ogi 900, you’ll get two eero 6 Pro wifi mesh routers
Ogi Alt customers only:
For Ogi Alt, you’ll receive your Zyxel router(s) from us before your installation takes place.
If you live outside an Ogi full fibre area but choose to sign-up for Ogi Alt, Openreach engineers will carry out the installation for you. You may need to set up your own Zyxel wifi router, but it’s totally straightforward (just follow the instructions in the box).
If your property is larger than normal, or has unusual construction, we can provide you with a Zyxel Extender to boost your wifi – this is an optional extra you can ask about when you place your order.
Setting up your Zyxel Extender
This is also easy to set up, but the instructions in the box are rather long, so we’ve created our own slightly more user-friendly version for smartphone users here (if you don’t have a smartphone, please refer to the instructions in the box). Remember, you’ll need to have your router up and running first.
- Go to your smartphone’s wifi settings and connect to the Ogi Wifi SSID using the wireless key (usually a combination of letters and numbers) shown on the back of your Zyxel router.
- Now go to your app store and download the MPro Mesh App to your mobile (the leaflet has a QR code for this you can use if you want to).
- Open the app and log in using the wireless key (password) on the back of your router.
- Plug in your extender – there’s a UK adaptor provided. It will now power on and self-test, so wait for the power indicator light to become steady and the wifi indicator to start flashing.
- Connect your extender to your router, either using an Ethernet cable (step 6a) or via wifi (step 6b).
- a. Via Ethernet: Plug the cable into one of the four LAN ports on the back of the router and one of the two LAN ports on the extender. That’s all you need to do. If you decide to switch to wifi in future you’ll need to reset the device and start the setup process again.
b. Via wifi: Place the extender close to the router. Open the MPro Mesh App on your mobile and tap the plus sign (+) next to Mesh Devices. Follow the on-screen instructions – you’ll see an orange flashing light on the extender once you press the WPS button. Your MPro Mesh App should show both devices on the home screen, with the extender using the same Wifi SSID as the router. If they haven’t successfully connected, try the pairing process again, with the extender closer to the router.
Once you’ve connected your extender
Now your extender is connected, you can position it between the router and wherever in your home is likely to have poor wifi coverage. This is one of the advantages wifi has over an Ethernet connection – you may need a long cable if they are physically connected.
If you used wifi to connect them, the MPro Mesh App will show you the wireless signal strength between your router and extender. If it’s green, all is well! If it’s amber, your signal is too strong, so move the extender further away from the router. And if it’s red, your signal is too weak – move the extender closer to the router.