Ready when you are...
Whether it’s a question about your install, what we’re up to in your community or something else – we’re literally just around the corner, and here to help! Fill in the enquiry form or phone us on the numbers below.
Need help?
Home customer care:
029 2002 0550
Business customer care:
029 2002 2333
Installation Team:
029 2002 0275
Get in touch
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Some of our most frequently asked questions
We’ve put together a list of our most frequently asked questions but if you can’t find what you are looking for, head over to our FAQ’s section where a lot more questions are covered!
I need to report a fault
Contact Us, and we’ll find out what’s going on.
The fault may be due to an issue on the network, and our team will aim to resolve the matter as quickly as possible.
If the fault is just affecting you, it might be to do with the fibre to your home, or your premise equipment, or kit.
We may need to send an Ogi Engineer to your home to investigate – and if so, we’ll schedule that in for you. If we turn up and you’re not at home or the fault isn’t down to us, we may need to charge for the visit.
I have a complaint
If something has gone wrong, please let us try and put things right. Send us an email at complaints@ogi.wales, call us on 029 2002 0550, or write to us at Ogi Customer Services, Tŷ Ogi, Hodge House, 114-116 St. Mary Street, Cardiff, CF10 1DY.
Our Complaints Code sets out how we handle complaints and what to expect from us.
What are your registered company details?
Ogi is the trading name for:
Spectrum Fibre Limited: Registered in England & Wales, Company Registration number: 12883320, VAT number: 377 9433 45.
Spectrum Internet Limited: Registered in England & Wales, Company Registration number: 07849485, VAT number: 126 8736 89.
Ogi Networks Limited: Registered in England & Wales, Company Registration number: 03625793, VAT number: 713 629048.
Registered address: Tŷ Ogi, Hodge House, 114-116 St. Mary Street, Cardiff, CF10 1DY.